Refunds & Returns Policy
Effective Date: January 1, 2015
OEMParts USA – www.oemparts-usa.com
1. Overview
At OEMParts USA, we value your satisfaction and strive to provide high-quality OEM parts for your vehicle. If you are not completely satisfied with your purchase, we offer a straightforward returns and refunds process. This policy outlines your rights and obligations regarding returns, refunds, and exchanges.
2. Eligibility for Returns
To be eligible for a return, your item must meet all of the following conditions:
- Item must be unused, uninstalled, and in its original packaging.
- Return must be initiated within 30 calendar days of the delivery date.
- The product must include all original parts, labels, manuals, and accessories.
Non-returnable items include:
- Electrical parts (due to testing limitations)
- Items marked “Final Sale” or “Non-Returnable”
- Custom orders or special request items
3. Return Process
To initiate a return, follow these steps:
- Email us at: gooleaning@gmail.com
Include your order number, item(s) to return, and reason for return. - Wait for return authorization and instructions from our customer support team.
- Pack the item securely and include a copy of the original packing slip or invoice.
- Ship the item to the address we provide (do not send returns without authorization).
4. Return Shipping Costs
- Customer is responsible for return shipping costs unless the item arrived damaged, defective, or incorrect due to our error.
- We recommend using a trackable shipping method. OEMParts USA is not responsible for items lost or damaged in return transit.
5. Restocking Fees
A 15% restocking fee may be deducted from your refund for returned items, unless the return is due to an error on our part (e.g., incorrect or defective item).
6. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, refunds are issued to your original payment method.
- Allow 5–10 business days for the refund to be processed.
- Shipping fees and restocking charges (if applicable) are non-refundable.
7. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange a defective item for the same product, email us at gooleaning@gmail.com with a photo and description of the issue.
8. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, notify us within 7 days of delivery:
- Send clear photos of the product and packaging.
- We will provide instructions and cover return shipping for such cases.
9. Contact Information
If you have any questions regarding returns or refunds, please contact:
OEMParts USA
Email: gooleaning@gmail.com
Address: USA
Website: www.oemparts-usa.com
10. Policy Updates
We reserve the right to update this policy at any time without prior notice. Please review this page periodically for changes.